In The News


250-breaking-news
Lawsuit accuses Dollar Thrifty of charging customers for extra insurance coverage
May 24, 2013 By Joe Ducey & Maria Tomasch – ABC15.com 

ABC15.comSteve Roberts travels a lot for work. In March, he flew to Tampa, Fla. After landing, he went to the Thrifty rental counter to pick up the car reserved by his employer.  “I said, ‘I don’t want the damage waiver because I am covered by my insurance and by my credit card,” Roberts recalled telling the Thrifty employee.  Before leaving with the car, Roberts said he asked the employee again to make sure he wouldn’t be charged for the extra insurance coverage.  Roberts said, “OK this does not include damage waiver, correct?” She said, “No, it does not.”

After the trip, Roberts was surprised to find a $135 charge for loss damage waiver. Roberts said he called Thrifty twice to dispute the charge, but the calls got him nowhere.   A lawsuit filed in November against Dollar Thrifty Automotive Group is seeking class action status. It spells out similar stories from other consumers.

The lawsuit covers a broad range of renters, including:

  • A doctor in Denver who was charged by Dollar an extra $215 for insurance coverage
  • A senior citizen in California who got a bill for $359
  • A retired insurance adjuster who handled claims for another rental car company who was charged an extra $259

The lawsuit alleges, “Dollar is aware these practices are on-going.”  It goes on to state, “Dollar stands behind the practice of their employees tricking consumers into signing up for insurance or other add-ons they told agents they did not want or simply forging their signatures, thereby obtaining any purported ‘consent’ by forgery, trickery, fraud or mistake.”

Read more from ABC15.com


250-breaking-news

Hundreds of consumers accuse car rental company of overcharging – Complaints trigger two lawsuits
May 22, 2013 By Katie LaGrone, CBS NewsChannel 5 WPTV

Frequent rental car users like Dr. Allen Friedman know the drill. “I’ve never had a problem before,” he told the Contact 5 Investigators. Not until he arrived at the rent a car counter during a trip to Denver in 2011.

News 5 WPTV“They attempted to up-sell me and I was not surprised by that,” he said. Allen says he declined the optional insurance and all the extras, but when he returned the car 9 days later he was taken for a spin when, he says, he was charged $215 for insurance and another $53 for roadside protection. Both options, he says, he declined. “I called Dollar rental right away and told them there must be some mistake,” said Allen. Allen claims Dollar refused to remove the fees that doubled his bill. Allen, who lives on Florida’s west coast, didn’t complain to the state, but the Contact 5 Investigators found plenty who did.  

Since 2011, more than 180 consumers have filed complaints with the state Attorney General’s Office about Dollar Rent a Car or Thrifty, which are owned by the same company. Most of the complaints involved optional insurance charges and fees for unpaid tolls. Another 42 complaints were filed against Budget and Avis rental cars. The Florida Attorney General’s office is now investigating the companies.

Read more from CBS NewsChannel 5 WPTV


250-breaking-news

ConsumerWatch: Customers Complaining Of Rental Car “Up Sales”

Click image to watch video report from Julie Watts – CBS San Francisco
CBS SanFrancisco
Julie Watts talks to a customer upset over additional fees from Dollar.

More from CBS 8 KPIX San Francisco Bay Area


250-breaking-news
Action 9 uncovers state investigation of rental cars – WFTV.com 9
May 15, 2013 WFTV.com 9

ORLANDO, Fla. — Hundreds of customers claim a big rental car company hit them with insurance charges they didn’t want. So many consumers complained, the state attorney general now wants answers.

Dr. Allen Friedman said he always refuses rental car insurance because he’s already covered. So what happened at Dollar Rent a Car left him ready for a fight. “This is not what I asked for and I will not let it go,” said Friedman. 

His final bill included a $215 insurance charge and he said Dollar would not remove it. Friedman said he could not believe it. “Something just isn’t right here,” he said.  Action 9 searched BBB complaints nationwide and checked with the Florida Attorney General to uncover hundreds of consumers who claim the same thing happened to them. Dollar had more complaints than other rental companies. At least 30 of the complaints were from customers at Orlando International Airport, including Daniel Ringleben. “I will never use them again,” said Ringleben. 

Many consumers said Dollar’s electronic tablet was hard to read and they assumed they declined coverage. It’s not just small screens but tiny print. The printout receipt takes very sharp eyesight to see. Jamal Powell had worked at Dollar’s Tampa office handling customer service and says every day angry customers claimed they were burned for extra fees. “If you get 40 or 50 customers a week you can’ put it past some employees doing that,” said Powell. Allen Friedman sued Dollar in Colorado, and in Florida the attorney general is investigating the company for unfair and deceptive trade.  The company said it could not comment on pending litigation but denies allegations that it sells products customers don’t want and said it will defend itself vigorously. 

We had a volunteer rent a Dollar car. She who declined insurance and she was not charged. Most personal car insurance covers rentals. Just check with your agent before you travel.

Read more from WFTV.com 9


250-breaking-news
Lawsuit accuses Dollar Thrifty of charging customers for extra insurance coverage
May 7, 2013 By Keith King, 41KSHB.com ActionNews, OLATHE, Kan.

41KSBH.com Action NewsSteve Roberts travels a lot for work. In March, the Olathe man flew to Tampa, Fla. After landing, he went to the Thrifty rental counter to pick up the car reserved by his employer.  “I said ‘I don’t want the damage waiver because I am covered by my insurance and by my credit card,'” Roberts recalled telling the Thrifty employee.  Before leaving with the car, Roberts said he asked the employee again to make sure he wouldn’t be charged for the extra insurance coverage.  Roberts said, “OK this does not include damage waiver, correct?” She said, “No, it does not.”

After the trip, Roberts was surprised to find a $135 charge for loss damage waiver. Roberts said he called Thrifty twice to dispute the charge, but the calls got him nowhere.   A class action lawsuit filed in November against Dollar Thrifty Automotive Group spells out similar stories from other consumers. The lawsuit covers a broad range of renters, including:

  • A doctor in Denver was charged by Dollar an extra $215 for insurance coverage
  • A senior citizen in California got a bill for $359
  • A retired insurance adjuster who handled claims for another rental car company was charged an extra $259

Read more from 41KSHB.com ActionNews  


250-breaking-news Dollar Rent A Car accused of charging consumers insurance that they denied April 30, 2013 Carrentals.co.uk, UK -

Carrentals.co.ukPeople hate hidden fees. However, there is one thing that they hate more than hidden fees, and that is being charged for something that they said they didn’t want. Dollar Rent A Car is not being accused of hiding fees from consumers, but it is being accused of charging people extra money even after denying certain services. Reports have been coming in from all over stating that Dollar Rent A Car has been adding insurance onto people’s rentals. This wouldn’t really be a bad thing if it wasn’t for the fact that these consumers had declined the insurance to start with. This wouldn’t really be a bad thing if it wasn’t for the fact that these consumers had declined the insurance to start with. Although travel groups recommend that people always opt for the extra insurance, it is still up to the consumer in the long run. If they choose to decline it, that is their choice and not the choice of the car rental company. So far, some 100 consumers across the United States have said that they verbally declined to buy insurance for their rental car at the counter. Later these people found out that they were still charged for insurance on their final bill. To make matters worse, some lawyers believe that others may have been hit with these extra fees too and never even noticed it. John Mattes, who is a California-based lawyer, said that Dollar Thrifty has stepped over the line here. Although these cases have taken place in the United States, there is a very good chance that this has happened in other areas of the world. Two lawsuits have already been filed, and they will be combined together to form a class-action suit against Dollar Thrifty. Of course, Dollar Thrifty does not plan on just cough up a bunch of money for this. In fact, a spokesperson for Dollar Thrifty said that it would be vigorously defending itself in court. This should not come as a shock to anyone. After all, if Dollar Thrifty chooses not to defend itself, it is likely that more people who have been charged for insurance after declining it will come forward.

Read the full article from Carrentals.co.uk NOW, if you have been swindled by this or any other car rental scheme, tell us your story … Complete the Dollar Overcharge Contact Form.  Don’t let them get away with this!


I-Guy Breaking News
Hundreds of rental car customers complain of high pressure tactics and tricks – ABCActionNews.com  
April 27, 2013 By Jackie Callaway TAMPA -

ABCActionNewsFrequent rental car users like Dr. Allen Friedman know the drill at the counter.  He says he’s never had a problem until he arrived at the rent a car counter during a trip to Denver in 2011. Friedman claims he declined the optional insurance and all extras. Nine days later he returned the car and discovered a 215 dollar charge for insurance and another 53 dollars for roadside protection on his bill. But this customer claims Dollar Rent a Car refused to remove the fees that effectively doubled his rental bill.

Have you ever run into trouble at the rental counter? Are you a victim of Dollar Rent A Car insurance overcharges? Tell your story by completing the Dollar / Thrifty Rent A Car Overcharge Contact Form.

Watch the ABCActionNews video report below.

Read consumer advice from AAA and the Attorney General’s office on what to do before you rent your next car (Read more from ABCActionNews)

  • Ask what the total cost will be after all fees are included. There may be an airport surcharge or drop-off fees, insurance fees, fuel charges, mileage fees, taxes, additional-driver fees, under aged-driver fees, and equipment rental fees (for items such as ski racks and car seats). See information on drip pricing .  Mobile Users follow this link:   http://wfts.tv/13AkqjF
  • Ask whether the rental company checks the driving records of customers when they arrive at the counter. If so, you could be rejected even if you have a confirmed reservation.
  • Check in advance to be sure you aren’t duplicating insurance coverage. If you’re traveling on business, your employer might have insurance that covers accidental damage to the vehicle. You might also have coverage through your personal auto insurance, a motor club membership, or the credit card you used to reserve the rental.
  • Carefully inspect the vehicle and its tires before renting and when you return it. Try to return the car during regular hours so you and the rental staff can look at the car together to verify that you didn’t damage it.
  • Check refueling policies and charges.
  • Pay with a credit card rather than a debit card, to avoid holds on other funds in your checking account.
  • Ask the rental company if a deposit is required. If so, ask for a clear explanation of the deposit refund procedures.

Links from ABCActionNews:


I-Guy Breaking News
Lawsuit Claims Overcharges by Dollar Rent A Car
April 24, 2013 By Dana Fowle, FOX 5 I-Team reporter   ATLANTA -

myfoxatlanta.com

It’s time to start booking vacations, and that means renting a car may be a part of your getaway. But before you sign the dotted line, there are some things you should be aware of about renting a car. A lawsuit claims overcharges by Dollar Rent A Car. The confusion is over something called the collision damage waiver. The suit goes on to claim that even though customers state clearly they don’t want the pricey option to have the rental car company cover potential damage, they’re being charged nearly $25 a day anyway. In an email to the I-Team, the company denies those allegations and says they intend to fight them vigorously.

Fred Elsberry at the Atlanta Better Business Bureau says in the past, customers have gotten confused because of the language. He says customers think when they sign the loss damage waiver, they’re saying no they don’t want the coverage when in fact they are saying yes. What do you do if you believe you’ve been charged for an add-on that you didn’t want? You should go straight to the rental car company and ask for your money back, and report it to your credit card company — although in this case you may not have much luck. If the system shows your signature of approval, the credit card company might not get involved in a he said – she said situation. You may have to go to small claims court to get your money back.

Read more at MyFoxAtlanta.com


I-Guy Breaking News
Customers claim Dollar Rent A Car charged insurance even though they declined it – ABC10News
April 26, 2013 By Cristin Severance SAN DIEGO - 
abc10Rental car customers claim Dollar Rent A Car charged them insurance even when they declined the option at the counter. And former Dollar employees told Team 10, rental agents charge for insurance even when the customer declines.
Read more at ABC10News   Watch ABC10News video report below:

myfoxatlanta.com
BREAKING NEWS: Lawsuit Claims Overcharges by Dollar Rent A Car
By Dana Fowle, FOX 5 I-Team reporter  ATLANTA -

It’s time to start booking vacations, and that means renting a car may be a part of your getaway. But before you sign the dotted line, there are some things you should be aware of about renting a car. A lawsuit claims overcharges by Dollar Rent A Car. The confusion is over something called the collision damage waiver. The suit goes on to claim that even though customers state clearly they don’t want the pricey option to have the rental car company cover potential damage, they’re being charged nearly $25 a day anyway. In an email to the I-Team, the company denies those allegations and says they intend to fight them vigorously. FOX 5 I-Team Atlanta

WATCH VIDEO FROM FOX 5 I-TEAM ATLANTA Fred Elsberry at the Atlanta Better Business Bureau says in the past, customers have gotten confused because of the language. He says customers think when they sign the loss damage waiver, they’re saying no they don’t want the coverage when in fact they are saying yes. What do you do if you believe you’ve been charged for an add-on that you didn’t want? You should go straight to the rental car company and ask for your money back, and report it to your credit card company — although in this case you may not have much luck. If the system shows your signature of approval, the credit card company might not get involved in a he said – she said situation. You may have to go to small claims court to get your money back.

Read more at MyFoxAtlanta.com


A Quick Electronic Signature at the Car Rental Office, and Then Trouble By  Published: April 5, 2013

Sandra McKinnon knew the drill after three trips from Oakland, Calif., to Tulsa, Okla., to visit her elderly father. When she went to pick up a rental car, she would have to decide whether to buy the insurance.


AOL Autos Breaking News Dollar Rent A Car InvestigativeGuy.com

I-Guy Breaking News Rental Car Customers Outraged Over Extra ChargesThey didn’t want insurance or waivers; they got charged anyway

April 8, 2013, By Pete Bigelow | AOL Autos – Dollar Rent A Car has been charging customers for insurance they never intended to buy, a prominent consumer lawyer alleges. At least 100 customers said they verbally declined buying insurance at the rental car counter, but charges for the insurance nonetheless showed up on their final bill, California-based lawyer John Mattes told The New York Times.

Two lawsuits, which may be combined into a class-action case, have been filed against the parent company, Dollar Thrifty Automotive Group, alleging the company engaged in deceptive business practices. A spokesperson tells The Times the company will “vigorously” defend itself.

Here’s the crux of the problem: In most of the cases, customers say they verbally declined insurance, including the loss-damage waiver. But they signed for their cars on an electronic tablet, on which they couldn’t confirm whether employees actually followed their verbal requests. The first inkling something was amiss came when they returned the cars – and were billed for the coverage.

In other cases, they had agreed to the loss-damage waiver, believing that they were waiving insurance when they were actually accepting the coverage. Sandra McKinnon tells The Times she received a bill for $944, nearly twice what she expected, for the 15-day rental of a Ford Focus. She had been charged $23.95 per day for accepting the loss-damage waiver. “I was instantly furious,” she tells the newspaper. Most of the complaints involve experiences at Dollar Rent A Car, although a few involve cases at Thrifty, which is owned by the same company.

Read the full article from AOL Autos.

Have you ever run into trouble at the rental counter? Are you a victim of Dollar Rent A Car insurance overcharges? Tell your story by completing the Dollar / Thrifty Rent A Car Overcharge Contact Form.


  Dollar/Thrifty Rent a Car Insurance … Consumers Call it a Scam

Dollar/Thrifty both are angering consumers by allegedly tricking them into insurance they have declined. According to consumers the scam is simple; customers tell the agents they don’t want the added insurance and are then told to acknowledge declining by clicking on a small pad. Consumers report they don’t know the agents have actually just signed them up for pricey insurance. Consumers say the agent then completes the contract and folds it up without ever revealing what the proposed total charges are. The customer leaves and only finds out days later when they have returned the car that they were in fact charged for the very insurance they declined.  The agents get a commission for every consumer they trick. The scam goes on at Dollar and Thrifty locations all over the country.  

More Headlines